Contact Us
A question about JPGBoost? Send us a message and we'll get back to you quickly.
Before you write
For a faster answer, the FAQ already covers the most common questions: Free/Pro differences, license activation, image privacy, Apple Silicon/Intel compatibility.
Technical support
For any import, export, or compression issue, please include if possible the macOS version used, the input and output formats involved, and whether an error appears in the app's list (a detailed message is visible on hover).
Pro license
For any question about a license you've already purchased, such as activation, changing machines, or a billing request, please include the e-mail address used at purchase to speed up handling.
Adding or removing an installation is done directly from the app, on your own. A license allows up to two installations, with the app and the CLI each counting as a distinct installation, even on the same Mac. From Settings > License, use Add a Device to generate a pairing code to enter on the other installation. There's no need to contact us for these operations.
If you've lost your activation token or access to all your installations at once, contact us with the e-mail address used at purchase. Since JPGBoost doesn't rely on an account system, no automatic recovery portal is available.